MyDigiFlat
MyDigiFlat: dedicated tenant relations web portal for social housing
Our latest solution, MyDigiFlat, developed through co-innovation with our customers, is designed to optimise the relationship between social housing authorities and their tenants, on both the front and back office sides. Offer your tenants a friendly digital interface in web or app format, available 24/7 so they can independently manage all their data & requests.
Make room for a new approach to CRM that can enhance your relationship with your social housing tenants thanks to a secure and easy-to-use web portal!
Discover our solution
Tenant data management
Have your tenants manage and modify their own personal data
- Personal data viewing & management (general information, bank details, household members & income)
- Simplified data entry with customisable dynamic forms
- Case management: household composition and income fluctuation
- Integrated approval system
- Linked to your rental management ERP
Registration management
Simplify housing requests and other procedures with online forms
- Registration form for new members or relocation requests
- Integrated preferential ranking system based on a dynamic questionnaire
- Application approval/rejection management within the authorised scope
Tenancy contract management
Facilitate and control management of your tenants’ contracts
- View all contracts for each household (housing unit, parking space, garage, etc.)
- Change request authorisation with an approval system
- Contract data management and/or modification
Utility management
Enjoy optimised utility management thanks to process automation
- Data entry for tenants’ utility data (water, gas, electricity, etc.)
- Automated updates to tenant utility usage data from the back-office
- Data customisation to meet the housing authority’s needs
Payment management
Improve and simplify management of your tenants’ online payments
- Customisable payment management
- Online payment option for tenants
- Payment plan authorization requests
- Linked to your accounting ERP
- Financial situation overview
Administrative and technical request management
Increase your efficiency by digitalizing tenant requests
- Unique forms and structure tailored to fit the housing authority
- Simplified request process with an automatic form filler
- Request management using customisable categories
- Overview of all current requests by tenant
- Tenant relations management based on a directory of contacts
- Process for request acceptance by the housing authority
- Getting in touch is easier with an emergency number
Back Office
Manage your back office data thanks to links to your tenant portal
- Request processing and modification management
- Integrated alert system for task management
- System configuration
- User access management
- Dynamic form creation and management